Shipping Policy
At AL SANA, we take pride in delivering your perfumes safely and on time. Please read our shipping policy carefully before placing your order.
📦 Order Processing
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- You will receive an order confirmation email/WhatsApp once your purchase is completed.
- After dispatch, a tracking ID will be shared so you can monitor your shipment.
🚚 Delivery Timelines
- Metro Cities (India): 3–5 business days
- Other Locations (India): 5–7 business days
- International Orders (if applicable): 10–15 business days (may vary by customs).
Note: Delivery times may be affected by courier delays, festive seasons, or unforeseen events.
💰 Shipping Charges
- Free shipping on orders above ₹999.
- International shipping charges will be calculated at checkout.
📦 Packaging & Safety
- All perfumes are packed securely to avoid leakage or breakage.
- In case of damage during transit, please contact us within 48 hours with unboxing video/photo proof.
🌍 Shipping Coverage
- We currently ship across India.
- For international shipping, please contact us before placing your order to confirm availability.
❌ Wrong Address / Failed Delivery
- Please provide complete and accurate delivery details.
- If a parcel is returned due to incorrect address, refusal, or multiple failed delivery attempts, reshipping charges may apply.
✨ Your happiness matters to us. If you face any issue with shipping, feel free to contact us at 8115380210.